exchange policy

At Shifting Gaia™, we prioritize conscious consumption and mindful exchanges as part of our commitment to reducing waste. We encourage you to take extra care when making your purchases by thoroughly reading product descriptions, reviews, and brand policies before finalizing your order.

However, we understand that issues may arise with your order. If the product is damaged, defective, or you experience any other issues, we’re here to assist you. Please reach out to us at hello@shiftinggaia.com with your order details, and we’ll handle your concern on a case-by-case basis.

Below, we’ve outlined important information regarding our exchange process:

How to Request an Exchange:

  1. Fill Out the Exchange Request Form
    Start by completing our Exchange Request Form to provide the necessary details. We will respond within 3 business days with further instructions.
  2. Follow Brand-Specific Exchange Policies
    As we work with several eco-conscious brands, each may have its own return and exchange policy. After we receive your request, we’ll direct you through the next steps based on the brand that fulfilled your order. You can find each brand’s exchange policy on our website:

Please note that exchange eligibility depends on the brand’s specific criteria. We recommend reviewing each brand's policy for full details.

Important Information:

  • Return Shipping Costs

    • In most cases, customers are responsible for return shipping costs. Refer to the brand’s policy for more information about return shipping.

  • Non-Returnable Items

    • Due to hygienic reasons or brand-specific guidelines, certain products are not eligible for return. These include:

    • Personal care items, skincare, PPE (e.g., face coverings), and underwear, which are final sale and not accepted for return due to sanitary reasons.
    • All clearance/sale items are final sale and non-returnable.
  • Brand-Specific Conditions

    • Return windows may vary depending on the brand. Some may allow a 30-day return window, while others may have shorter or longer periods. Consult the brand’s exchange policy for more details. Additionally, some items may require approval before being returned, and inspections may apply.

  • Refunds

    • Once your return is processed, refunds will be issued to the original form of payment. Please note that it may take 3–5 business days for the refund to appear on your statement, depending on your bank. Original shipping costs are non-refundable unless the item is defective or incorrect.

    Conscious Returns & Exchanges:

    We ask that you make mindful purchasing decisions to minimize waste and contribute to a sustainable future. By reducing returns and exchanges, we can all work towards an eco-friendlier world.
    If you have any questions or concerns, feel free to reach out to us at hello@shiftinggaia.com or use our live chat service (available 10 am to 5 pm) for assistance. We’re here to help!