At Shifting Gaia, we advocate for mindful consumption, which is why we encourage you to carefully review product descriptions and brand policies before placing your order. However, if something doesn’t meet your expectations, we’re here to help!

To request an exchange, please complete our Exchange Request Form. We’ll process your request and guide you through the next steps based on the brand fulfilling your order. Since we work with eco-conscious brands, exchange policies may vary. Check each brand’s individual guidelines on our website.

your order may arrive in multiple packages. Each eco-conscious brand we work with fulfills their own orders, so you may receive separate tracking details for each package. Rest assured, we’re working hard to ensure all your products arrive safely and on time!

Currently, we ship within the United States, Canada, and select international locations. As each brand may have different shipping policies, some brands may offer international shipping directly from their store. If you’re outside of these regions, feel free to contact us at hello@shiftinggaia.com, and we’ll do our best to assist you.

Once your order has been shipped, you’ll receive tracking details for each package via email. You can track each shipment individually and watch as your purchases make their way to you! 🌍✨

We’re here for you every step of the way! If you have any questions or need support with your order, reach out to us at hello@shiftinggaia.com. Our team is committed to providing a positive experience and helping you with any concerns. You can also chat with us directly on our website from 10 am to 5 pm.

We’re deeply committed to ensuring your experience with Shifting Gaia is seamless. If your order arrives damaged or defective, please contact us right away at hello@shiftinggaia.com with your order details, and we’ll work closely with the brand to resolve the issue in the most sustainable way possible.

Yes! At Shifting Gaia, we believe in sharing the gift of conscious living. Our gift cards allow your friends and family to make eco-friendly choices, too. Visit our website to purchase one today!

For hygiene reasons, some products are not eligible for returns or exchanges. These typically include personal care items, skincare products, PPE (such as face coverings), and underwear. Additionally, products marked as "final sale" are non-returnable. Please check the individual product’s page for full details.

We aim to process all exchanges and returns within 3 to 5 business days. Once your request is reviewed, we’ll send you instructions to guide you through the process, ensuring a smooth experience.

We’re so glad you’re interested in joining the Shifting Gaia community! By choosing to shop with us, you’re already making a positive impact on the planet. Stay connected with us on social media, sign up for our newsletter, and shop consciously to support our mission of reducing waste and creating a more sustainable world. Let’s create change together! 🌍💚