We Promise that we have the best panties out there for women everywhere! However, if you are unsatisfied with your purchase, you can send them back within 30 days for a refund or exchange for all orders placed in the USA. No returns on International orders. Panties must have original hang tags, hygiene liner, and original packaging to receive a refund or exchange. For your exchange or returns please send an email to hello@shiftinggaia.com